Policies

Payment Terms
Invoices are considered due upon receipt. Accounts in arrears for 14 days will incur interest of 10%, compounded monthly. Cheque, cash or e-transfers are accepted at this time. All fees for services performed are payable in Canadian Dollars.

Cancelation Policy  
Cancellation by the Client of any scheduled walk/training must be done 24 hours prior to the start time of that walk/training.  Failure to provide proper notification may result in a 50% fee of service penalty.  

 In the event of sudden onset sickness or emergency, Tails On TRAILS will provide you text or email you as soon as possible, all fees are exempt.  

Inclement Weather Policy  
In the best interest of both the Client’s dog and Tails On TRAILS, walks may not occur if the temperature is below -25 degrees Celsius (inclusive of wind chill) or above 35 degrees Celsius (inclusive of humidex) or during weather conditions where high winds, heavy snow, heavy rain, or thunder and lightning prevent normal walking conditions and the safety of Tails On TRAILS, dog(s), or both. In the event of inclement weather, Tails on TRAILS will discuss with Client modified service options or cancellations.

Emergencies  
In the event of an emergency, the Tails On TRAILS shall contact the Client at the numbers provided to confirm the Client’s choice of action. If the Client cannot be reached promptly, the Tails On TRAILS is authorized to: 

  • Transport the animal(s) to the listed veterinarian;

  • Request on-site treatment from a veterinarian;

  • Transport the animal(s) to an emergency clinic if the previous two options are not feasible in the reasonable judgement of the Tails On TRAILS.